Senior IT Support Analyst

Senior IT Support Officer / Team Lead Glasgow - Full Time Up to £39,000 Head Resourcing are pleased to be working with a leading construction and maintenance company based in Glasgow as they look to hire a Senior Technical Support Officer to join them. They are one of Scotland's largest construction companies working across the public, private, and third sectors. Our client has a unique social ethos of building a sustainable future which underpins their drive to deliver excellence across a wide range of high-quality construction and manufacturing operations. Required Skills: Experienced leading other engineers and ensuring the helpdesk is appropriately staffed Proven experience supporting an enterprise environment at both 2nd and 3rd line Ability to customise desktop configurations, group policies, and user profiles to align with organisational requirements and standards Experience configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g. Windows 10/11) and common applications (e.g., O365 - Outlook, Word, Excel, Teams) Knowledge of desktop imaging solutions to streamline deployment processes Knowledge of tools such as Intune/SCCM or similar Familiarity with desktop virtualisation technologies such as Windows Virtual Desktop / Remote Desktop Services. VMWare Horizon, Citrix Virtual Apps or similar. Knowledge of desktop security best practice. Our client offers a supportive and inclusive work environment where employees are encouraged to grow and excel. They offer competitive salaries, excellent benefits, and opportunities for professional development and career advancement. Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process