IT Manager - 3rd Line Support

IT Manager - 3rd Line Support. £50K + Benefits Package. Onsite. Permanent. South West London. T6/MN/(phone number removed). Onsite Working - Monday to Friday during Term time - flexibility to work from home, or reduced hours during the school holiday periods. Must be Eligible to work in the UK * The IT Manager must have hands-on 3rd Line Support experience & Education Sector experience. * Additional IT Support is provided by an external MSP. * The role will support 100 staff & 270 students. Technical Skills - Experience Required: * IT Manager /or/ 3rd Line IT Engineer - Hands-on - ideally Education Sector experience. * 3rd Line IT Support experience - hands-on. * Office 365 Administration. * Windows 11/10. * Support of End User Devices - iPhone, iPads, Android & Tablets. * Apple, MAC - limited support required. * MDM - Intune or similar MDM tool. * Good knowledge & experience of - Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration. * Hardware & Software support - installation, configuration & deployment. * Network Printers. * Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. * Security - Firewall, AV, Web Filters & Security Policies. * IP Telephony support. * iSAMS - desirable experience. * Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. * Excellent communication skills. * Good organizational skills & proactive approach. Working Hours: * This is an on-site role - during Term Time between the hours are - 8.00am - 4.30pm / During the School Holidays - 8:00am - 4:00pm - with some flexibility to work from home. Benefits Package: * 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review. Keywords: IT Manager, 3rd Line IT Support, 3rd Line IT Engineer, IT Support Engineer, IT Support, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Switches & Routers, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 3rd Line IT Support Engineer, IT Support Engineer, IT Support, IT Engineer, IT Support, South West London, Permanent, T6/MN/(phone number removed)