It Support

Profile: We are seeking an experienced and skilled First Line IT Support to join an established IT team. We are looking for candidates with a can-do attitude and positive approach. If you are willing to work hard, be part of the team we would be interested to hear from you. We will only consider applicants with at least 2 months previous experience and academic qualifications in IT. This is a great opportunity for an organised, methodical and details orientated candidate to develop their career amongst a team, The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm. Key Responsibilities: * Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently. * Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Centre’s, Citrix Cloud, and Remote Support Software. * Act as a technical expert and trainer to all users * Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution. * Maintain accurate records of all support requests * Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction. * Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function. Essential Skills and Experience: * Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment. * Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems. * Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently. * Excellent communication and interpersonal skills, with a strong customer service orientation. * Ability to work effectively both independently and as part of a team. * Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment. * A proactive approach to learning and professional development. Desirable Qualifications: * Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous. * Previous experience within a law firm or legal services environment is highly desirable. What We Offer: * A competitive salary and benefits package. * A supportive and inclusive work environment