Senior IT Technician

Senior IT Technician An exciting opportunity has arisen for an experienced Senior IT Technician to join a dedicated and growing team. This role involves managing and supporting IT systems across multiple sites, playing a key role in ensuring smooth IT operations within the organisation. Key Responsibilities: Take the lead in managing, monitoring, and supporting IT infrastructure, ensuring systems are secure, reliable, and efficient. Provide 2nd and 3rd line technical support, resolving escalated incidents and ensuring effective problem management. Support the implementation of new technologies and contribute to key IT projects. Monitor critical systems including anti-virus, server hardware, and networking equipment, responding to alerts in a timely manner. Manage relationships with third-party service providers and coordinate urgent or complicated technical issues. Provide on-site and remote support across all locations, ensuring a high standard of IT service delivery. Ensure all systems, processes, and procedures are documented and communicated clearly to relevant stakeholders. Train and mentor junior IT staff, fostering a collaborative and supportive work environment. Essential Criteria: Experience in network design, configuration, and management. Proven ability to diagnose and resolve server and network infrastructure issues. Strong knowledge of Office 365, Azure, SharePoint, and Hyper-V environments. Excellent interpersonal skills with the ability to communicate effectively at all levels. Flexibility to travel between sites as required. Desirable Skills: Microsoft Certified Professional or equivalent experience. Familiarity with Cisco switching, Smoothwall, and PowerShell scripting. If you're a proactive and resourceful IT professional looking for a new challenge in a supportive and forward-thinking environment, this could be the perfect role for you.Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy