IT Support 1st & 2nd Line Roles

Job Title: IT Support Engineer Location:Cambridge  Job Type: Full-Time Salary: 1st Line (23-26K) 2nd line (25-30K) About the Company: Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specializes in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team. Key Responsibilities: Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and network equipment. Monitor and maintain systems to ensure high availability and performance. Assist with setting up new client infrastructure, including servers, networks, and security systems. Respond to technical issues within SLAs and escalate complex problems as necessary. Keep detailed documentation of support requests and resolutions. Ensure client satisfaction by providing proactive support and clear communication.Key Requirements: Proven experience as an IT Support Engineer or similar role, preferably within an MSP environment. Strong knowledge of Windows and/or Linux operating systems. Familiarity with cloud services such as Microsoft 365 and Azure. Excellent troubleshooting skills and attention to detail. Ability to manage multiple support requests and prioritize tasks effectively. Strong communication and customer service skills.Location: Cambridge, UK Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please…… Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)