IT Major Incident Manager (Mid level-Senior)

IT Major Incident Manager 12 month FTC Must be able to start by 6th January 2025 Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible) Salary: Circa £45,000 - £55,000 Plus Jumar Benefits (Pension, Holiday, Private Medical) Jumar is expanding their Managed Services capability; and we're recruiting for accomplished, hands on ITIL certified Major Incident Manager's at Mid-Senior level, who are Midlands based. These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector. The roles will be working at our client's impressive HQ site in Warwickshire 2 days per week. Flexibility some weeks is needed and there may also be travel to Jumar offices in Birmingham from time to time. There will also be an oncall rota (7.00am - 5.00pm, 1 week in 4). Deliverables for IT Major Incident Manager -   Deliverable 1: To manage and coordinate the response to a high priority incident including communicating with internal and external stakeholders and parties to achieve incident resolution thus maximising service availability and minimising business disruption. Deliverable 2: Evaluate and assess available solutions to Major Incident Management and authorise and recommend preferred options in order to recover service within our client's risk parameters and business requirements. Deliverable 3: Evaluate and review Problem records in conjunction with IT Problem Management in order to avoid reoccurrence of Incidents. Deliverable 4: Contribute to the ongoing improvement of the Major Incident Management process including completion of process reviews, reporting and documentation updates in order to further improve service availability. Deliverable 5: Provide workarounds to relevant stakeholders, defining these through effective communication with service owners ensuring these are updated as required to ensure accuracy. Deliverable 6: Deliver short term/ad-hoc projects and activities as required by and to the standards and outcomes agreed by Line Manager. Experience/Qualifications required -  Solid and recent experience in an IT Major Incident Manager role Experience in a Financial Services environment Experience of a multi-party operated IT Infrastructure environment Broad operational experience of multi-platform technologies Information Technology Infrastructure Library (ITIL) Foundation (essential) Information Technology Infrastructure Library (ITIL) Service Operations (desirable) If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK - unfortunately we are not able to provide sponsorship - please consider this when applying. Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have placed on both lists for Great places to work & Best workplaces for Well-being in 2024 and take pride in the work we have put in to creating a positive culture here at Jumar. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce