IT Infrastructure Support Engineer

Company:  Nexus Jobs Limited
Location: London
Closing Date: 29/11/2024
Salary: £35,000 - £45,000
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description

IT Infrastructure Engineer

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

IT Infrastructure Engineer
  • IT Infrastructure related project
    • Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
    • Communicate and coordinate with the user in each office (in English)
      • Provide support for to end users during system deployment/ migration(User manual, user training)
        • Global User Support
          • Act as 2 nd / 3 rd line support for IT infrastructure related enquiries and incidents.
          • Escalate the incidents to the appropriate vendors.
          • Incident management with the ticketing system (etc. ServiceNow).
            Skills / Knowledge:

            Technical
            • Proven working experience in IT Service management operations
            • Basic network knowledge (e.g. TCP/ IP, proxy, firewall, switching, routing and WiFi)
            • Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
            • Basic Microsoft Office 365 knowledge
            • Second line level technical support and problem-solving skill
              • Candidate needs to have strong interpersonal communication skills
              • Ability to work both independently and as part of a team.
              • Adoptability to work in a fast-changing environment
              • Strong written and verbal communication skills
              • Proficient in English & Japanese language skills (Reading/ Writing/ Speaking).
              • User facing support skills
              • Self-motivated and an innovative mindset
                Experience:
                • 3 to 5+ years IT experience in a corporate environment.
                • Second line technical support
                • System Maintenance
                • Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
                • Cisco/ Fortinet
                • Project management experience preferred.
                  The salary for this position will be in the range £35K - £45K.

                  The Client is based in the City of London.

                  Do send your CV to us in Word format along with your salary and notice period.
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