Service Desk Manager

Techunite Ltd are seeking an exceptional Service Desk Manager to join an expanding tech company. You will be responsible for managing a team of between 5-10 service desk engineers which will be growing over time so strong people management experience is required for this role. Responsibilities and Duties: * Lead and oversee the day-to-day operations of the service desk engineers diaries, creating and managing job sheets * Triaging of tickets coming into the service desk * Coordination and organisation of assigning engineers to sites based on their geographical location * Manage headcount and recruit where required to efficiently manage the team * Monitor and evaluate team performance, providing coaching and training to maximize efficiency and customer satisfaction * Collaborate with other departments to integrate customer service with overall business strategies * Prepare detailed reports on service desk metrics and present them to senior management Qualifications: * Proven experience as a Service Desk Manager or similar role, preferably in the telecommunications or IT industry. * Strong leadership and team management skills. * Excellent communication and interpersonal abilities. * Proficient in Microsoft Office. * A customer-oriented approach with the ability to adapt/respond to different types of personality types Preferred Skills: * Experience in handling a service desk in a high-volume environment. * Familiarity with industry’s latest trends and technologies