Deskside and Technology Support Analyst

Deskside and Technology Support Analyst with 1st & 2nd line IT experience required for contract role based in Bristol, BS32 £25.20 per hour Start ASAP, ongoing until the end of February 2025 37.5 hours per week About the role Manage and prioritise all 2nd line incidents and requests according to defined SLAs Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Support the set-up of new offices, sites or projects across the local region Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal Act as an escalation point for 2nd Line support issues and local service issues Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software Daily analysis of reports from the Team Lead reviewing tickets outside of SLA Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead The right candidate A valid driving license is essential as travel will be required to other offices Security – Depending on the region you will be asked to apply for security clearance Experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Broad technical understanding of IS services being supported Strong business focus and customer service skills If you are interested in this role please apply online or for further information contact Pertemps Bristol technical team and speak to Jamaane Ayton