IT Business Support Engineer

A top global FTSE listed organization is looking for an IT Business Support Engineer to join their London HQ. In this role you will be part of a global Digital Workplace team focusing mainly on VIP support. The role is a 12 month contract (potentially extendable additional 6 months) based in Central London. The ideal start date will be late October / early November. Responsibilities: Responsible for all IT workplace related matters, identify escalation paths through initial investigation then follow-up with appropriate IT support towers Install and configure laptop, desktop, other hardware and computer applications Provide VIP and 2nd line IT support, being the point of contact for technical escalation and extension of other support teams Lead technical support for off-site Executive Committee meetings Oversee and support the delivery of new IT services, upgrades and other IT related activities, coordinate the efforts of different teams Make decisions on a technical level and recommend solutions within your area of responsibility in coordination with your direct superior. Support the business on all client facing aspects of infrastructure including acquisition, configuration installation and/or relocations of desktops, laptops, printers, security, LAN connectivity, communication devices (IPhone, IPad's), swipe card and security cameras, video conferencing facilities, etc. Monitor day to day ticket queue, KPI and SLA ensuring appropriate action is taken to maintain high level of client satisfaction. Participate in major incident bridge, provide support as when required Maintain adequate supply of IT related stock and ensuring accurate record is maintain in the CMDB Establish a good working relationship with peers, end users and other business stakeholders Deliver a positive, consistent, and high-quality end user experience with customer service in mind at all times Provide service improvement on ways to improve the quality of the support service offered to the end users and the efficiency of the delivery of that service Support the Digital Workplace team in developing SOPs, technical knowledge based articles and other technical documentation applicable to your region and expertiseSkills and experience required: ITIL v3 or v4, or experience in ITIL based organisation At least 5+ years of IT Support Experience and previous experience working with Executives Knowledge on Microsoft application and tools: Office 365, Active Directory, SCCM, Service Now, TeamViewer and other support tools Excellent communication skills with both technical and non-technical staff Ability to prioritise and handle difficult conversations Contact Evelina Abolina - London Office --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website