1st Line Support Analyst

1st Line Support Analyst – Liverpool £25,000 - £28,000 + 39 days holiday and excellent benefits This well-established organisation requires a driven and self-motivated 1st Line Support Analyst to join their busy technical services team and motivate those around them. The key to this role is user support and hence you will be a good communicator with plenty of energy and enthusiasm.   As a service desk analyst, you will be required to provide support across the business, maintain IT facilities and provide user training to stakeholders of various technical levels. This means that strong technical and customer support experience is essential to be able to hit the ground running. This will be a primarily on-site role based in Liverpool. Key Responsibilities: Providing a first point of contact for users Logging and responding to calls submitted to the Service Desk via telephone, email or web portal. Monitoring and escalating tickets to meet or exceed SLAs or OLAs Responsible for maintenance of service desk documentation for internal and customer facing. Supporting hardware onsite  Skills required: Minimum 1 year experience in a similar role Windows Desktop OS, networking, Siemen’s telephony, active directory and incident management systems Understanding of IT Security Excellent communication skills  The company have an excellent reputation within their sector and have been continuing to grow, even throughout the pandemic. A full UK Driving Licence and access to your own car is essential for this position, as travel to other sites may be required.   Benefits include: 31 days holiday plus bank holidays. Free on-site parking, car scheme, cycle to work. Coaching, Employee Assistance Programme, enhanced pension scheme. Eye care expenses, Tech scheme.  They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.    Contact – Millie Ellis   If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.   Key Words: 1st Line Support Analyst, Service Desk Analyst, IT Engineer – Liverpool, Bootle, Ellesmere Port, Warrington, St Helens, Wirral, Widnes, Runcorn, Prescot, Knowsley, Birkenhead, Merseyside   Please follow us on twitter @erinassociates for similar roles. Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy