Account Manager

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Our client is a leading Managed Services Provider (MSP) committed to delivering top-notch IT solutions and support to their clients. They cover everything from Desktop IT Support, leading Cyber Security Solutions, Cloud Services, IT & Infrastructure Installations and more. They are looking for a dynamic and customer-focused Account Manager to join their team and help maintain and expand client relationships. Job Summary: The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within existing accounts and new business. The ideal candidate will have a strong understanding of IT services, excellent communication skills, and a proven track record in account management for an MSP. Key Responsibilities: * Serve as the main point of contact for assigned clients, addressing their needs and ensuring their satisfaction with current services. * Develop and maintain strong, long-term relationships with key stakeholders within client organisations. * Identify and pursue opportunities to upsell and cross-sell additional services to existing clients. * Conduct regular check-ins and review meetings with clients to discuss their IT needs and performance. * Collaborate with the sales team to develop proposals and present new solutions to clients. * Monitor client accounts to identify and mitigate potential risks. * Prepare regular reports on account status, including key metrics, client feedback, and service performance. * Analyse client data to provide insights and recommendations for improving service delivery and client satisfaction. Experience & requirements: * Previous experience in account management, within the IT Sector * Proven track record of managing and growing client accounts. * Excellent interpersonal and communication skills, with the ability to build strong client relationships. * Strong problem-solving skills and the ability to handle client issues proactively. * Customer-centric mindset with a passion for delivering exceptional service. * Highly organized and able to manage multiple accounts and projects simultaneously. * Proactive and self-motivated with a drive to achieve and exceed targets. * A Full UK Driving licence is required as some travel will be required in this role Benefits: * Competitive salary and commission structure * Comprehensive health, dental cover after 2 years’ service * 20 days Annual leave + Bank holiday * Your Birthday off +2 duvet days * Hybrid working