Service Desk Technician

Service Desk Technician – Hertfordshire – Hybrid - £30k   Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team.  The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of both private and public sectors.  As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent customer service.   Role & Responsibilities: Provide timely and accurate front-line support via phone, email, chat, or in-person requests Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals Identify the root causes of issues, implement fixes, and provide clear instructions to users Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively Install and configure authorised software and applications as required by users Maintain and update technical documentation, including troubleshooting steps, known issues, and solutions Provide basic technical training to employees on new systems or software when needed Identify opportunities for process improvement and collaborate with the IT team to enhance service delivery  Essential Skills & Experience: Previous experience working in a service desk environment Confident working in a customer-facing environment Strong knowledge of MS Office suite up to and including Office 365 Strong knowledge of MS Windows Experience using Active Directory to create and maintain users Commercial network experience Strong communication and interpersonal skills. Ability to explain technical concepts in non-technical terms. Excellent problem-solving abilities and attention to detail.  Package & Benefits: Salary up to £30k Private medical care Pension scheme Training and development opportunities Mental health, physical health and financial support 24/7 virtual GP service Cycle to work scheme Hybrid working