IT Support Engineer

Job Title: IT Support Engineer Location: Rugby Salary: £30,000 - £40,000, dependent on experience We are recruiting for a IT Support Engineer for an established software house based in Rugby. This mid-level role is perfect for someone experienced in ITIL service desk management, with a strong background in supporting a mix of internal and external users. Key Responsibilities: Manage and prioritise incoming support requests, ensuring efficient handling of incidents and service requests. Escalate issues appropriately and coordinate with team members to ensure resolution. Provide application support and ensure that all incidents are resolved within agreed service levels. Work closely with internal teams to manage the flow of support tasks, avoiding escalation to senior management. Analyse tickets to determine if sufficient information is provided for resolution or if further details are needed. Maintain and support Microsoft Office 365, Azure services such as Active Directory, and basic networking.Critical Skills and Knowledge: Experience with ITIL service desk management in a similar software house environment. Strong knowledge of Microsoft Office 365, Azure services, Active Directory, and networking fundamentals. Proven ability to manage priorities and escalate issues effectively. Experience in application support, with the ability to determine the necessary information to action tickets. Excellent communication skills, with the ability to work with both internal and external users.Qualifications: Relevant IT certifications (e.g., ITIL Foundation, Microsoft Certified: Azure Fundamentals) are desirable.This role offers a competitive salary and the opportunity to develop your skills in a collaborative, software-driven environment. If you have the necessary experience and are ready to make a difference, Click Apply Now to submit your application