IT Support Engineer

IT Support Engineer Job Location: Ferndown, Dorset Job Type: Permanent Salary: Up to £32,000 per annum Hours: 37.5 hours per week, Monday – Thursday 8.30am – 5.00pm & Friday 8.30am – 15.45pm A leading Technology & Manufacturing company based in Ferndown are seeking an IT Support Engineer to join their team. This position will see you providing effective IT assistance across all aspects of the business and you will be responsible for providing hardware and software support for end users and support the team to provide support to the IT infrastructure and services. Within this role you be: * Providing 1st & 2nd line support and advice across the business, logging all issues on the IT ticketing system * Troubleshooting complex issues by analysing root causes and evaluating options. * Performing routine monitoring of systems and software. * Responsible for the generation and maintenance of Virtual Machines and installation of end user software. * Perform routine administration for new employees and leavers. * Assist in maintaining, administering and developing the IT Infrastructure in line with business needs. * Administer and monitor internet and email filtering systems. * Responsible for the organisation’s software asset management. The successful applicant should possess: * Proven working experience providing IT Support * Experienced in providing 1st & 2nd Line support * Qualifications in Microsoft, Cisco, CompTIA or ITIL are advantageous * Excellent knowledge of Microsoft Windows desktop and server operating systems. * Experience in MS Office 365 administration. * Knowledge of Active Directory, Group Policy Management and Implementations. * Well-organised, detail-oriented, and ability to multi-task * Ability to ensure a high level of service and quality is maintained In return the company can offer and excellent working environment with the following benefits: * Excellent starting salary, depending on experience * 25 days Holiday + Bank Holidays * Company pension * Free Parking * Benefits scheme – childcare vouchers; cycle to work; discounts at various national supermarkets and stores; employee assistance program. For more information on this position, company or to apply for this role, please contact our recruitment team on: (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords: IT Helpdesk; Senior IT Support; IT Support; Systems Administrator; IT Manager; IT Technician; IT Coordinator; IT Analyst; Network Administrator; Senior Network Engineer; Network Systems Engineer; Desktop support; 3rd Line support; 2nd Line support; 1st Line Support; Help Desk; IT Support Manager; IT Support Specialist; IT Systems; Senior Support Specialist; Technical Specialist; Technical Support; Technical Support Engineer; Technical Support Specialist; Database Administrator; Application Support