2nd Line IT Engineer

Job Title: 2nd Line IT Engineer Location: Manchester City Centre Salary: £28,000 - £33,000 DOE About the Role: We are seeking a skilled and motivated 2nd Line IT Engineer to join our clients team in the heart of Manchester City Centre. You will provide advanced technical support, troubleshoot complex IT issues, and ensure the smooth operation of their IT systems. You will work closely with their 1st Line support team, escalating and resolving technical problems while delivering excellent customer service. Key Responsibilities: Provide 2nd Line support for hardware, software, and network issues. Manage escalated tickets from the 1st Line team, ensuring timely resolution. Maintain and troubleshoot Windows Server, Office 365, and networking infrastructure. Assist with IT projects, deployments, and system upgrades. Document technical processes and solutions.Requirements: Proven experience in a 2nd Line IT Support role. Strong knowledge of Windows Server, Office 365 and applications Network troubleshooting (routers, switches, firewalls, VPN setups) Excellent problem-solving skills and attention to detail. Strong communication skills with a customer-focused approach. Ability to work independently and as part of a team.Benefits: Competitive salary with room for growth. Team activities & events. Central Manchester location with easy transport links. Opportunities for professional development and certifications. Friendly and supportive work environment.How to Apply: If you're enthusiastic, love giving a helping hand and are ready to take the next step in your IT career, please apply for immediate consideration! Key Skills: 2nd Line, IT Support Engineer, IT Engineer, 1st/2nd Line , IT Technician, IT Support, Senior IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy