2nd-3rd Line IT Engineer

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: * Monitoring real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. * Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications. * Completing system checks that include hardware, performance, configuration, asset inventory and database backups. * Conducting the planning, testing, installation, and rollout of system updates. * Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues * Providing timely and accurate remote telephone and remote system responses to site based technical issues * Maintaining accurate and timely records of all technical issues in the company fault recording system Skills & Experience: * Minimum 3 year’s 2nd/3rd Line IT, Server Support experience, providing industry leading technical support and customer service * Strong analytical skills, enquiring and investigative mind. * Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management. * Strong knowledge with Microsoft Windows Servers * Strong knowledge with LAN/WAN/Firewall networking * Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers * Good time management skills; able to meet project deadlines * Ability to write clear, well-structured reports and instructions The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill (subject to eligibility). (V/12948)