2nd Line IT Support Engineer

2nd Line IT Support Engineer. Based in Derby, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 days WFH – remote / with 3 days site-based working. Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: * Excellent communication and interpersonal skills. * At least 2-3 years IT support experience in a similar role. * Windows 10/Windows 11. * Active Directory. * Good analytical and organisational skills. * Working knowledge of Microsoft Desktop OS. * Good working knowledge of Microsoft 365 applications. * Good working knowledge MS Teams. * Working knowledge of Wi-Fi in a commercial environment. Role involves: * Provide 1st/2nd line support for end users. * To assist with the development and implementation of IT policies and procedures. * Day to day administration of the networks hardware, software, infrastructure and end users. * To assist with IT Network and Systems issues. * To provide remote monitoring and on-site system support. * To support the EPOS, ticketing and telephone system applications. * To monitor IT security and support the administration functions. * To support a number of IT projects, upgrade and change programmes. * Ensure Backups are working correctly. * Management of Spam/Anti-virus systems * To carry out other duties as required. Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills. Please send your CV ASAP and I will get back to you