2nd Line Support Engineer

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Truro. This is an exciting opportunity to work for a growing Managed Service Provider who offer great career progression alongside extensive training to excel in your IT career. Duties/Technical Skills Supporting customers on the service desk on a daily basis including automated faults resolution, customer reported fault resolution Strong communications skills and an ability to talk with customers at all levels with a good clear and friendly telephone manner Update the internal knowledgebase with issue resolution details You will be working with the following technologies: • Microsoft Server Operating Systems & Windows Desktop • Apple Mac Desktops and laptops • Microsoft-Office 365 • Firewalls, Switches and managed WiFi • Hyper-V & VMWare • Microsoft 365 Exchange • Microsoft 365 SharePoint • VoIP phone systems • Microsoft Azure • Amazon Web Services • Dell SANs and Storage • CCTV systems • Physical Cabling and Networking HQ: Truro/Cornwall Must have driving licence and own vehicle. Benefits: • Paying up to £32,000 DOE • Fully funded training & certifications • Birthday gift package  • 31 days annual leave  If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy