1st Line Support Engineer

First Line Technical Support Perm Up to £28,000pa Saffron Walden Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 1st-line help desk team. You're role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets. We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include: * Ticket systems and data entry * Monitoring systems and remote access * Good verbal and written communication skills with a customer focused attitude. * PC/Laptop hardware and the ability to identify different components and replace them. * Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure * Windows operating systems, how to install them and how to troubleshoot most issues. * Basic Server and Infrastructure knowledge * Networking and network hardware. * At least 1 year of experience working on a helpdesk. * Full UK driving license and use of a car when required preferable. This is an excellent opportunity for someone to join a friendly and relaxed company to further their career in IT and gain a broader and better understanding of supporting IT in businesses. With continued growth plans, there is lots of opportunity for career progression. Schedule: * 8 hour shift * Monday to Friday