Deskside Support Analyst

Deskside Support Key Responsibilities 5 days a week; dedicated to our client. Available to work from Aldwych London Office 5 days a week. Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user hardware support, AV support Systems / Service support – Azure AD , Office 365 IT Service Management – Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalk and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and AV support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible to provide remote support services to colleagues for any service requests and issues relating to colleague IT hardware and software. Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience. Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Provide advice, direction and support to all users including executive members, board members and guest in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritize tasks is a must. Liaising with the cover team to ensure that they are site familiar and aware of any procedural and or system changes Deskside Support