2nd Line Support Engineer

2nd Line Support Engineer Swindon £32,000-£37,000 + 33 Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + Package Excellent opportunity for a 2nd Line Support Engineer with a strong experience of Windows and Azure programs to join a well-established business offering a technically fascinating position, a great package, and a very collaborative and welcoming team environment! This company have over 100 years of history behind them and are excited for the future! Having diversified the business to ensure long-term growth and stability, they are in a fantastic position to further grow and dominate their sectors. In this role you will provide support to this company's customers via calls and emails. You'll work with a lot of non-technical users to hep understand issues and resolve them with fixes, but often through coaching end users through fixes. You'll predominantly provide support across a windows-based tech stack. You'll work on a shift pattern of 1 week on each of the following: 7:30am-3:30pm, 8:30am-5pm, and then 9:30am-6pm. This is a fully on-site position with no home working. The ideal candidate will be an experienced 2nd Line Support Engineer with excellent communication skills. Candidates must be familiar with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN. Candidates must be based within a commutable radius of Swindon. This is a fantastic opportunity to join an established business offering a collaborative and welcoming team environment, a technically fascinating work-load, and a great package! The Role: *2nd Line Support *On-phone and email-based support *Working with a ticketing system *Shifts: 7:30am-3:30pm, 8:30am-5pm, and 9:30am-6pm (one week on each) *100% site-based The Person: *Experienced 2nd Line Support *Windows 10 and 11, Intune, Defender, and O365 Experience *Azure cloud and VMware on-prem support *Routing/Switching/WAN/LAN experience *Based within a commutable radius of Swindon Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates