Redcare Technical Helpdesk Technician

• Redcare Technical Helpdesk Technician
• Candidate must be eligible to obtain BPSS.
• Duration: 6 months
• Location: Sheffield. Attendance to Sheffield office 3 days per week is mandatory.

• Top Requirements:
• Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
• Experience of working in a service desk environment - calls/emails/ticket logging.

Day to day responsibilities:

• Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
• Manage incoming email ingress from the same types of people.
• Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
• Chase resolving teams for resolutions in a timely manner.
• Line tests on PSTNS, Broadband faults for the ultimate devices, assist with install of new devices, work with alarm company engineers to diagnose and troubleshoot faults, arrange for replacement devices to be sent out.
• Managing tickets for CCTV surveillance, same as above.