Service Desk Engineer

Provide 1st line support in troubleshooting technical issues reported to Service Desk * Ensure Service Requests and Incidents are managed in accordance with Service Level Targets * Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk * Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle Essential Skills * 3 Years + experience working within a Service Desk or Helpdesk environment. * Technical knowledge of Microsoft O365 technologies including Entra ID. * Technical knowledge of Microsoft Azure and Intune. * Previous experience working with audio and video conferencing tools such as Zoom and MS Teams. * Excellent communication and customer service skills * Ability to efficiently manage workload and escalate calls when required. * ITIL skills are advantageous