Network Operations Centre (NOC) Manager

A role to take our NOC to the next level. Consistent growth continues as we add thousands of customers to our network every month, be the person who leads maturing and ensuring the smooth operation of our Network Operations Centre (NOC). Network Operations supports our customer network and is responsible for maintaining both the physical and logical services to our customers. The Network Operations Manager leads a team of Tier One and Tier Two engineers who keep our customer network live 24/7/365 and will oversee and enable mission essential operations and facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. The role will provide ITIL aligned event, incident, problem and change management activities, ensuring that the deployed infrastructure is delivering agreed to services in accordance with required service levels. If you are an experienced NOC Manager, ideally with Cisco or Juniper qualifications (CCNA / CCNP), with an ITIL environment background, looking for a role where you can drive innovative solutions and proactive problem management, then we would love to hear from you. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution  Income protection & life assurance  25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!   Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice  Unlimited access to online training and development content via our Learning Management System  Long service benefits and monthly employee recognition  Enhanced maternity and paternity provisions  Flexible working environment  Health & Wellbeing initiatives and company funded social events  Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple