Service Delivery Coordinator

Are you ready to lead the digital transformation in the construction industry? Join our clients dynamic team as an ICT Service Delivery Manager (Coordinator). You'll manage IT operations, streamline processes, and ensure smooth collaboration across teams. This is a permanent role based in Watford. Bring your expertise in IT service management and passion for problem-solving to a company building the future! Essentials: Manage the 3rd Line Support Analyst Deal with any escalations from 3rd line support Reporting on stats and feeding back to Charlotte Change Management and process Risk ManagementRelationship with outsourcing team, not managing them, but ensuring they are dealing with issues Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business