1st Line IT Engineer

Role: 1st Line IT Engineer Location: Northwest London Salary: £25,000 to £30,000 Sector: MSP A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. The Role: You will act as the first point of contact between the business and its clients. Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other techniciansRequired Experience Great telephone and client facing skills Previous IT support experience (1 year) Office 365 & Exchange Online SharePoint and Teams Windows OS and Server Active Directory Excellent team player but with the capacity to be strongly self-motivated The ability to build, configure, administer and support Windows devices (laptops, desktops etc) The ability to deal with difficult and demanding situations in a calm and professional manner. Networking - DNS / DHCP / TCP/IP Excellent customer serviceBenefits Package Annual Bonus 25 Days' Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Microsoft Office 365 & Azure Health & Dental insurance Pension Contributions Company paid sickness Interest-free season ticket loan Social events Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy