2nd Line Support Engineer

2nd Line Support Engineer - Kent - Hybrid - £40,000 + Excellent benefits & Career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 2nd Line Support Engineer. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. Role & Responsibilities Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Performing upgrades and updates to existing hardware and software platforms Management of internal and hosted software platforms such as Azure/365 Maintaining and updating technical documentation regularly Essential Skills & Experience Minimum of 2-3 years experience working within an IT support role. Hands on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware and Azure or 365 management. Good understanding of networking components such as TCP/IP, DNS and DHCP. Have either managed directly or been heavily involved in software or hardware deployment projects. Package £30,000-£40,000 depending on skills & experience 25 days annual leave + bank holidays Workplace pension scheme Internal Trainings Company Events + many more