Server and Cloud Infrastructure Analyst

An Arts organisation in London are seeking a Technical Analyst to join their infrastructure team. As part of the Infrastructure and Operations team, reporting to the Infrastructure Lead, contribute to the successful administration, support and improvement of the digital infrastructure. The core focus of the role is to provide infrastructure support for our on-premise and cloud infrastructure, including, but not limited to Virtualisation, Storage, Backups and Cloud. We are currently embarking on a programme of upgrades that will provide opportunities to be involved in the design, implementation and ongoing support. The role will require you to be on site 3 days a week in London. Responsibilities Proactively manage and monitor IT infrastructure to provide resilient, business aligned IT services Identify and remediate service issues, escalating to third party maintenance suppliers as required Administer, document, and monitor IT infrastructure to ensure a highly secure, compliant IT environment, and document procedures and share knowledge to ensure other team members are equipped to assist or cover absences. Ensure IT systems are implemented to be as highly available as appropriate and ensure coordination with organisational business continuity plan Work alongside the IT Management team to identify, mitigate, and control risks, governance, and compliance requirements related to the IT infrastructure, and specify, implement, and manage IT infrastructure standards and operating procedures. Maintain excellent, collaborative working relationships with other IT colleagues to ensure the IT infrastructure is fit for purpose and supports the delivery of IT services and customer needs, while also providing help and support to the IT Service Desk to resolve any escalated issues. Experience Demonstrable experience in a technical (IT) infrastructure arena, incl. experience of Microsoft Operating Systems Linux Operating Systems Active Directory Cloud platforms Hardware management SAN storage Server virtualisation Back-up solutions Messaging & collaboration services Networked printing Able to demonstrate an analytical approach to work and troubleshooting skills including awareness of Cybersecurity best practices Able to demonstrate effective organisational skills with the ability to work calmly under pressure, multitask and prioritise