IT Support Technician

We are proud to working alongside our client, a well-established national organisation with their search for IT Support Technician to be based in the Shrewsbury area What does the role involve? * Provide internal IT support when required. * Helpdesk and incident management. * PC and server configuration. * Firewall configuration and troubleshooting. * Daily system checks including backup monitoring and reporting. * Proactively and reactively deliver technical support * Maintain and update internal client documentation and logging time and activities in a consistent and timely manner * Ensure client satisfaction is achieved and maintained at all times. * Communicate diligently with all internal management: keeping them informed of incident progress, changes or agreed outages. * Escalate issues that cannot be completed or risk being completed within agreed service levels. * Remain up-to-date with current and future technologies emerging in the industry. * This list is not exhaustive, and the tasks assigned might increase as per company’s needs. * Your Experience * Experience working as an IT/Support Technician * Windows Server– Working Knowledge of Microsoft Office troubleshooting and administration. * Microsoft Office 365 – Fundamentals of stand alone Office 365 and Azure Sync environments. * Remote Desktop Servers. * Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment. The Return * In Return our client is offering fantastic company Benefits and salary of £25,000 - £27,000 plus great benefits If you are interested, please send you CV Immediately