3rd Line Support Engineer

Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich that is looking for an experienced and motivated 3rd Line Support Engineer to join their team. The Senior Support Engineer will be responsible for troubleshooting and providing technical and customer support for operating systems. The Senior Support Engineer will also be responsible for providing excellent customer service to clients. Duties include: * Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. * Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. * Complete system checks that include hardware, performance, configuration, asset inventory and database backups. * Conduct the planning, testing, installation and rollout of system updates (Servers, * Clients, Network, Applications, etc..) on pre production and production. * Be a point of escalation for system issues and unplanned faults. * Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Key skills required: * 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. * Previous experience of offering over the phone & remote diagnostics * Strong analytical skills, enquiring and investigative mind. * Able to get to the root causes of a problem and communicate this clearly to others. * Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management. * Good knowledge with Microsoft Windows Servers (including Hyper-V) and Desktop and storage. Qualifications: * Expert-level knowledge of operating systems including Windows and macOS * Strong troubleshooting and technical support skills * Excellent customer support and service skills * Strong verbal and written communication skills * Experience with cloud-based solutions is a plus