Service Desk Analyst

Service Desk Analyst We are looking for someone with knowledge of Office365, Windows, Active Directory and ITIL to join a team supporting internal customers as first point of contact.  The role will be to provide 1st and 2nd line support of issues coming in from telephone, e-mal, walk-ins across all company departments.  Required Skills and Experience:  Provide 2nd line support via telephone and deskside and working with 3rd line teams where necessary to facilitate resolution Hardware/Software support, including Maintenance and configuration of Microsoft desktop MMD, Apple mobile and video conferencing. User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers Manage 3rd party supplier relationships when required during day-to-day support activities Support the Service Desk Manager towards continued improvement of team processes and customer experience.  You will need a background in Service Desk and Desktop support, ideally ITIL foundation.  Knowledge of PC/Hardware set-up, including mobile management ideally with Intune and Defender