Deskside Engineer

IT Support Technician Based - Essex – Must be willing to work on site 5/days a week Reports to: IT Team Leader / Line Manager Rate - £250/day inside IR35 Contract length – 3 months (Possible extension) Summary of Role: Our client is seeking a skilled IT Support Technician with a strong background in troubleshooting, technical configuration, and customer support. The role will involve resolving client-side technical issues, managing various systems, and delivering a high level of service while adhering to safety and operational standards. Key Responsibilities: Technical Support & Troubleshooting: Provide first-line technical support to resolve issues with desktop PCs, laptops, mobile devices (iPhones and iPads), and a variety of software applications, including: Microsoft Office Suite Office 365 Windows 10 & 11 Client-side troubleshooting Configuration & Administration: Set up and manage configurations for operating systems and common business applications. Administer Active Directory, SCCM (client deployments), and print server environments. Hardware & Software Expertise: Troubleshoot and diagnose hardware issues with desktop PCs and laptops. Provide software support for mobile devices. Customer Service: Communicate effectively with internal and external customers, maintaining a customer-focused approach. Address customer expectations and resolve issues in a timely and methodical manner. Organizational Skills: Demonstrate excellent organizational abilities, including multitasking and prioritizing tasks to meet service-level agreements (SLAs) and deadlines. Safety Responsibilities: Comply with health and safety standards, company policies, and wear appropriate safety clothing as supplied. Report hazards or irregularities and ensure personal and team safety at all times. Knowledge, Experience & Skills: Qualifications: ITIL Foundation (minimum) or equivalent on-the-job experience. Technical Skills: Proficient in Windows operating systems and client applications. Knowledge of administration tools such as Active Directory, SCCM (200 & 2012), and print servers. Strong understanding of troubleshooting methodologies and resolution processes. Communication: Ability to communicate effectively with a focus on customer service, maintaining professionalism in all interactions. Hardware/Software Expertise: In-depth knowledge of desktop PCs, laptops, and mobile devices. Proficient in iPhone and iPad software troubleshooting. Attention to Detail: Methodical approach to tasks, with the ability to balance customer expectations and technical accuracy. Core Competencies & Behaviours: Teamwork & Communication: Work collaboratively with colleagues, sharing ideas and resources to achieve collective success. Adaptability & Problem Solving: Respond positively to change, and demonstrate initiative in identifying and resolving issues. Customer Focus: Understand the customer’s needs, ensuring a high standard of service at all times. Integrity & Trust: Uphold the highest standards of honesty and professionalism, ensuring that promises are delivered and trust is maintained. Continuous Improvement: Proactively seek opportunities for development and process improvement, contributing to the ongoing success of the team