Junior ERP Support

Junior ERP Support This family owned builders' merchant are looking for a dedicated Junior ERP Support professional to join their Kilburn based team. In this role, you will assist in the development and implementation of a cutting-edge ERP system. You’ll collaborate with cross-functional teams to create user-friendly solutions, develop and deliver comprehensive training plans, and ensure the system runs smoothly post go-live. Plus, you’ll have the opportunity to implement new features and functionalities that will drive the business forward. Qualifications, Skills & Experience Required: * Training and development experience. * Software development experience (preferred but not essential). * Strong problem-solving, planning and analytical skills. * SQL knowledge (preferred but not essential). * Excellent communication and collaboration skills. * Bachelor’s degree in IT, Computer Science, Business Administration, or a related field. * Understanding of cross-functional teams within a business. * Strong knowledge of ERP systems, preferably Intact IQ, and training methodologies. * Up-to-date knowledge of technological trends. Benefits include: * Salary: £30,000 - £35,000 per annum * 25 Days Holidays, plus your Birthday Day off * Pension (salary sacrifice) – up to 5% Company Contribution * Life Assurance * Staff Discount * Cycle to Work Scheme * Wider Wallet - Offers high street and online store discounts Key Responsibilities: ERP System Implementation Support: * Assist in the configuration, testing, and deployment of the new ERP system. * Coordinate with internal teams and external suppliers to develop user-friendly solutions. * Troubleshoot and resolve issues during the implementation phase. Training Module Development and Delivery: * Develop training materials, including manuals, video tutorials, and online resources. * Deliver training sessions, both in-person and online, ensuring all employees are proficient in the new ERP system’s functionalities. * Customise training sessions based on the specific needs of different departments. Implementation Success Measurement * Design and implement assessment tools to measure the effectiveness of the training programs. * Establish a feedback loop with staff to identify training needs and areas for improvement. * Report training success metrics to senior management and suggest areas for improvement. * Ensure team members are knowledgeable about the system and can serve customers effectively. New Starter Induction Support: * Collaborate with the HR team to ensure all new employees receive appropriate IT induction and are fully trained to use the new ERP system. * Assist in creating and delivering onboarding materials that enable new starters to serve customers effectively using the new system. IT Support and Maintenance: * Provide day-to-day ERP support to staff, resolving technical issues and escalating more complex problems to senior ERP team members. * Assist in maintaining the ERP system, including software updates, system backups, troubleshooting issues, and managing security and roles