It Support Technician

IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office based A top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits! Responsibilities * Field incoming help requests from end users via telephone/email, remote connection and desk-side visits. * Ensures that all user requests are logged and escalation procedures are followed. Maintains problem status/resolution information in the ticketing database. * Troubleshooting problems with Windows-based workstations, custom applications, email, network, and peripheral equipment. * Clearly document customer issue history and issue resolution for call tracking, reporting, and knowledgebase creation. * Participate in problem management to help prevent incidents or reoccurring incidents through trends and patterns, working with colleagues and external suppliers as required. * Maintains expert-level knowledge of the platform's operating systems, standard applications, and computer hardware solutions. * Troubleshooting hardware and software issues on workstations, laptops, and personal technology devices running Windows and Apple operating systems * Dealing with IOS & Android Workspace ONE MDM queries. * Prioritize and escalate problems to the appropriate IT teams as required. * Collaborate with other IT teams as needed to determine and resolve issues. Requirements * Experience working in a similar role, preferably within the legal sector, with a similar team size. * Minimum two years' experience supporting end-user equipment in a high-availability environment. * Must have excellent customer service skills communication skills and be a team player. * Flexible working approach being open and responsible to changing circumstances. * Must understand PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 10/11), and Microsoft Office applications. * Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable. * Experience supporting mobile technologies iOS and Android. Apply today