Salesforce Training Lead

A Government client are seeking a Salesforce Training Lead to develop a full training plan, user manuals and training materials and build up a group of system superusers across the organisation. The system has been implemented and been in use for almost 2 years but the way that teams have been using it has been inconsistent. The organisation are therefore looking to deliver a more comprehensive training plan across the teams and work with them to improve the overall adoption of the system across the organisation. The role is fully remote. Requirements Prepare a project plan for the design, development and delivery of the Iris capability project Rapidly gain an understanding of our business processes to enable effective design and development of user manuals Lead and co-ordinate the work of the Salesforce project super users through regular drum beat of 1-1s, meetings and design and build workshops Advise on the design, layout and content development of Salesforce manuals ensuring consistency of approach and that they are fit for purpose Experience Knowledge of Salesforce CMS preferred but knowledge of case management systems in general is essential Experience of developing user operating manuals and designing training materials in a variety of engaging formats Experience of using a variety of modern training techniques to engage learners Project management experience Ability to learn and assimilate information quickly