Figaro Support Analyst

Figaro Support Analyst - Hybrid Our client is looking for an experienced Figaro Support Analyst to join their team on a permanent basis. This is a hybrid role with 2-3 days per week on-site. You can be based out of one of the following locations - London, Birmingham or Edinburgh. You will be responsible for application support covering maintenance, administration and 2nd/3rd line support functions. You will work closely with peers across the wider support team, ensuring timely and efficient resolutions to application related incidents and service requests. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, leading pension scheme, discretionary bonus, life assurance, income protection, critical illness cover, private medical insurance, gym memberships, health assessments, season ticket loan and many, many more perks! Figaro Support Analyst – Key Skills: FNZ Figaro (essential) Salesforce (preferred) SQL Server Management Studio (preferred) Objectif Lune PlanetPress (preferred) INVU Document Management (preferred) WhereScape/Data Warehouse (desirable) Experience applying software release management techniques Experience completing application testing Demonstrable experience in a similar role in the financial services sector ITIL v3 Foundation or demonstrable experience working in an ITIL aligned environment Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI would be highly beneficial Skilled in IT problem diagnosis and resolution Figaro Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)