Operations Resource Coordinator (Fixed Term)

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Operations Resource Coordinator (6 months Fixed Term Contract) Located: Northampton Package: Competitive pay, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing * Scheduling of internal resource and / or partner resources to fulfill customer engagements / requirements. * Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present * Assist in the resolution of implementation / resourcing issues to ensure customer satisfaction both internal and external * Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc * Collate monthly Software Support Renewals to ensure all customers have cover where required You will ideally have * Time-management and planning skills * Focused on achieving targets * Self-motivated and flexible team player, able to work under pressure * Commercial Awareness * Experience within an administration environment. * Excellent Customer Service skills * Conflict resolution skills * Ability to make decisions independently * PC literate - Word, Excel and Lotus Notes * Ability to prioritise work effectively and meet deadlines. * Good verbal and written communication skills. We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, we can offer you: * Flexible and hybrid working in line with role requirements * An inclusive workplace * Excellent package with solid basic, strong bonus and company benefits including: * A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme * Flexible retirement plan * Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. * Company car / car allowance (role-specific), cycle to work scheme * Career development and life-long learning opportunities * Opportunity to join a global company Ricoh’s Core Values Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Be part of something bigger Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs