Customer Success Executive - eDiscovery (hybrid)

Job Title: eDiscovery Customer Success Executive - Hybrid role Package: Up to £45k basic, £5k Bonus, Pension, Healthcare, 25 days Annual Leave Please only apply if you have eDiscovery experience! Starting immediately, we are looking for a customer-facing, proactive, and solution-orientated individual with exceptional communication skills to fulfil the role of Customer Success Executive. The Role will involve: * Training up new users * Developing and delivering a training course to all new users of users that progresses their knowledge from zero to highly competent * Building relationships Developing long-term relationships with clients, identifying key stakeholders, and cultivating them into supporters * Leading meetings Planning and leading customer meetings, including quarterly business reviews * Understanding customer usage and account health to mitigate renewal risk * Providing guidance and acting as a trusted advisor, providing “How to” guidance and support throughout the customer lifecycle * Ensuring customer satisfaction and retention by proactively addressing their needs and concerns * Working with other teams Working closely with sales, marketing, and product teams to deliver a seamless customer experience Key responsibilities of this role include: * Training up new users to a high level * Overseeing and safeguarding the client relationship * Serving as the main external point of contact for any escalations * Providing proactive management and risk mitigation for clients * Driving adoption and growth within accounts The successful candidate must have experience in a similar role and ideally within the eDiscovery industry. The Role will be predominately Home Based though the candidate must be prepared to work from the London office at least twice a week (near Fenchurch Street Station). If you feel you're right for the role and would like to find out about this position, please apply on here and one of our amazing consultants will be in touch