Company:
Jumar Solutions
Location: Milton Keynes
Closing Date: 24/11/2024
Salary: £450/day
Hours: Full Time
Type: Permanent
Job Requirements / Description
We are currently seeking an IT Service Manager to work with our Public Sector client.
Excellent day rate Outside IR35
Location: Hybrid – Milton Keynes
9 month contract
The ideal candidates will have a proven Service management background with Active SC clearance with the following skillsets/experience:
The purpose of the Service Management Capability (SMC) is to ensure the quality, effectiveness and efficiency of service delivery within the portfolio; this is achieved through monitoring performance and leveraging best practices. The SMC should always act in the best interests of the client and the customer, positioning as an escalation point and being accountable for ensuring smooth, consistent service delivery.
Customer service management
Service management
Governance
SLA/OLA management
Risk management
Resource management
Operational management
Incident management
Problem management
ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified
5+ Years working within an IT Service Management environment
Knowledge of SLAs/OLAs/Contracts and their relationships
Working use of Microsoft Productivity Tools - Excel, Word, PowerPoint etc
Experience of managing complex stakeholder groups with differing requirements and priorities
Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders
Knowledge of ServiceNow and other Service Management toolsetsDesirable:
Experience of working within Government, ideally with a background in Defence, National Security, or with the FCDO
Experience of Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K
Experience working within a matrix environment
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