Service Desk Analyst

Service Desk Analyst - City, London Hybrid working - 3 days a week in their offices in the City of London and the remainder remotely. With 2 years experience working on a Service Desk you will have the following experience:- * Excellent customer facing experience * Supporting Microsoft products * MS Office 365 * Active Directory and Exchange administration * Good hardware and software support * Strong analyitcal and problem solving skills and ability to work in a structure methodical manner Working in a team you will be involved in the following:- * Log all IT incidents or requests in Call Management System * Assist in the resolution of 1st and 2nd Line IT incidents or request * Undertake work on Projects and indicatives as directed by the IT Service Desk Manager * Liaise with 3rd Party provider when required * Responsible for managing call queue and reporting status back to Service Desk Manager This role is inside IR35 and will be paid via an Umbrella Ltd Company