3rd Line Support Engineer

Xact Placements have partnered with a successful Service Provider based in London (Nr. Liverpool Street) who are looking for a 3rd Line Support Engineer. Main Duties of the Role * Providing support to clients on hosted and on premise IT systems * Troubleshooting, finding faults, resolving issues and monitoring alerts * Managing tickets in line with SLA’s * Carrying out maintenance on desktops, servers & network devices * Updating documentation when required * Visiting customer side to provide onsite support Your Skills and Experience * Experience within a similar position, ideally within a MSP * Vast troubleshooting experience and solving IT incidents * Excellent networking knowledge * Solid experience in: Windows Server, VMWare, Hyper-V and Office 365 * PowerShell scripting skills * Good understanding of backups (such as Veeam) * Competent in Windows and Linux environments * Fortinet experience is desirable * Excellent communication skills, both written and verbal * Good understanding of ITIL Salary * £45,000-£50,000 per annum, depending on experience