Distributed Field Support Engineer - Southampton/Portsmouth

Job Title: Distributed Field Support Engineer Location: Hiring across several locations Salary: D.O.E Interview Process: 2-stage process Key responsibilities: • To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals. • To perform desk side support to our clients as requested  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. • Assist other engineers in the delivery of service to our customers. • Cover site roles where required due to planned or un-planned absence • Achieve KPI target of 5 visits / fix’s per day. • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. • Carry out any other reasonable request from your line management  • Be able to do customer rebuilds and configuration to desk • Will carry out AV repairs and Printer repairs. • Will be able to carry out IMAC projects with little supervision • Participate in 24/7 coverage via a rota system  • Act as mentor to Grades 1 through to 3 Engineers • May be expected to train on new technologies such as AV or Cisco. • May be expected to step in for FDM on occasion and or to project manage. • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace • Must be professional and presentable at all times. • Must have full UK driving Licence where required to perform the role. • Respond to any requests for information from your line management in a timely manner • Work a certain amount of overtime when required to do so. • Be Familiar with customer policies and processes where applicable  • To be approachable and accepting of Training requirements in relation to the role. • To maintain the skills and knowledge required to perform the role to the required standard   • Must be able to embrace new technologies and adapt to change. • Company assets to be maintained in good working order and good general condition • Practice quick win processes  Skills and experience: Knowledge of PC, Laptop, Printer & associated peripherals operation         Key Clients specific procedures                                                                                 Trained in Desktop/Laptop/Printers and Servers                                                                                           Cisco/Sun  Excellent knowledge of common software products                                                                                                               AV experience                                                                                                                                                Excellent customer facing skills                                                                                                                          BPSS              SC Clearance