IT Technical Support - 2nd Line

A client of mine based in Dundee is looking to add a Second Line Service Desk Engineer to join their vibrant team. the client is a highly experience IT MSP providing IT services to over 55 clients across the country. They are a leader in their field, providing an excellent opportunity for an individual looking to expand their IT knowledge and further their career. They are a Microsoft accredited partner and are more than willing to invest in employees who want to undertake Microsoft and security related accreditations. My client boasts some great benefits with employee learning and development being their top priority. With each employee getting half a day a week to do any training courses they are interested in, paid for by the company - incredible for career development! Key Skills: Strong knowledge of PC and laptop hardware. Experience with Windows Desktop and Server operating systems. Proficient in Microsoft 365 support and usage. Familiarity with security tools like antivirus, EDR, spam, and web filtering. Basic understanding of networking (DHCP, DNS, etc.). A strong focus on security best practices. Excellent customer service skills with a proven track record in customer-facing roles.Benefits: 25k - 30k 28 days annual leave (increasing with length of service) Company Pension Scheme Life Assurance Plan Company health and wellbeing support services (including remote GP, mental health support, and physiotherapy). Dedicated time for Training & Development guaranteed 0.5 days per week. Reward and Recognition Platform Hybrid Working