Application Support Analyst

Application Support Analyst

Location: Hybrid working Farnborough on a Shift Pattern

Are you ready for your next career challenge?

Are you an Application Support Analyst with experience working with customers bespoke systems? If you have a passion for outstanding support, investigating and resolving incidents and a keen focus on customer support and customer satisfaction then working for Leidos is the career move for you.

Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team. The shift pattern for this role will be agreed during the interview stage. Due to the nature of this role a high level Security Clearance will be require.

Your Role

The Application Support Analyst will be based out of our Farnborough offices to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide second/ third line support.

What does Leidos need from me?

Strategic

• Provide second and third line support for a 24/ 7 Live Service;
• Support and maintain customer relationships as part of an application support team;
• Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
• Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
• Work closely with Line manager to identify and fulfil annual goals as part of Leidos annual performance review process.

   

  Operational

  • Liaise with customers and third parties to provide application specific expertise;
  • Work with newly built applications on new technology stacks;
  • Create and maintain detailed service support documentation relevant to the customer applications where required;
  • Provide level 2 and 3 support for a bespoke customer application
  • Be responsible for critical applications and take ownership of Incidents and Service Requests raised by the customer;
  • As part of the support team, work within defined KPI's ensuring customer KPI's are aligned to and avoiding breaches;
  • As part of the support team, ensure customer and third parties are working within the contractually agreed limits;
  • Proactively work closely with other support and development teams within Leidos;
  • Identification of continual service improvement initiatives as part of application support team;
  • Provide proactive and reactive support for high priority incidents whilst mitigating impacts to a LIVE service
  • Provide proactive and reactive support for high priority incidents whilst mitigating impacts to a multiple test environments;

     

    What does Leidos need from me?

     

    Experience in some or all of the following technologies:

    • Linux / Unix
    • Windows
    • Shell scripting and SQL
    • IBM hardware & software solutions (including DB and data processing solutions)

       

      Additional skills:

      • Understanding and working knowledge of cloud based technologies
      • Experience in application support for a large, complex and highly available IT system;
      • Ability to translate technical issues into user friendly language;
      • Excellent communication skills (oral and written), including the ability to listen effectively

         

        Clearance Requirements: Applicants will need to be eligible for high level security clearance

         

        What we do for you:
        At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

        
        We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
        •    Contributory Pension Scheme
        •    Private Medical Insurance
        •    33 days Annual Leave (including public and privilege holidays)
        •    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

        •    Dynamic Working 

         

        Commitment to Diversity:

        We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

         

        Who We Are:

        Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.

         

        Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

         

        What Makes Us Different:

        Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

         

        Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

         

        People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.