2nd Line Desktop and End User Support Engineer

Contract 2nd Line Desktop and End User Support Engineer Required (Inside IR35) Our Surrey based client seeks an experienced 1st / 2nd line support engineer with the following must have skills and experience: Min of 3 years of commercial 1st / 2nd line support experience Role: Act as 1st / 2nd line support engineer within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards. Provisioning and support of IT related equipment Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT Hardware maintenance and decommission of IT assets. Technical Experience: * Microsoft Windows o/s (Windows 10/11) - working knowledge of build, configuration and registry settings. * Desktop hardware architecture. * Application deployment via Endpoint central / intune. * Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration. Office 365, TEAMs, Exchange On-line, One Drive and SharePoint. * Active Directory - basic user administration both on premise and entraID - new users / terminations. * Working knowledge of intune. * MFA - Okta user administration / Microsoft Authenticator. Nice to have: * Some knowledge/experience with servers & networking equipment This role will be initially based in Woking and will move to Weybridge after 3 months Please note only candidates with all of the above essential skills will be considered for this role