Graduate IT Support Analyst

A fantastic opportunity has arisen for an entry level Service Analyst to work for an exciting IT Managed Service Provider. You will be required to provide customer support for service users via telephone, email, ticket and remote access including troubleshooting, researching, resolving or escalating issues as applicable. You will also support the service delivery function in respect of SLA reports and continued service improvement of the ITSM Model. This position works on a rotating shift pattern as follows: 05:00 - 13:00 (home based) 08:00 - 16:00 (office based) 12:00 to 20:00 (home based) Experience: * Understanding of Service and Operational Level Agreements as well as key performance indicators * Clear, calm communicator * Ability to plan, prioritise and schedule activities in order to meet deadlines * Ability to communicate in written and verbal form with people at all levels within the company Desired: * Understanding of data centres, virtual platforms, cloud hosting platforms, Citrix, VMWare and Microsoft server and Active directory * IT Graduate / IT Qualifications