End User Support Analyst

Howdens Joinery are looking for a 1st / 2nd line End User Support Analyst to support, maintain and manage our IT End User devices and systems. Based from our Runcorn office you will be supporting end user devices across the business, this support will be provided locally and remotely. In addition to this you will also be providing support to our manufacturing, warehousing and transport systems. A full time permanent position based onsite 5 days week with some travel to other sites. What will I be doing as an End User Support Analyst. • Provide 1st and 2nd Line Support to end use devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies • Work closely with the service desk and service delivery teams in addition to the 3rd line teams. • Support to be provided extends from desktops, laptops, mobile devices to manufacturing, warehousing and transport systems. • Continuously improve the service delivered to the teams stakeholders Skills and experience required: • Experienced working in an IT support-based role. • A good understanding of active directory and Office365 • Excellent problem-solving skills. • Understanding of basic networking topology, DHCP scopes, IP addressing, DNS etc. • Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies. • Understanding of ITIL methodology is preferred • Strong self-starting capabilities • Ability to transfer knowledge via appropriate measures to improve first time fix rates and prevent repeat calls. • Excellent ticket management skills • Self-motivated approach to researching new technical concepts and emerging technologies • Safety-first approach to applying changes and fixes on production systems. • Provide out of hours support for our manufacturing, warehousing and transport systems on a rota basis (industry experience not essential) on a rota basis. You will need to be confident with working within this environment and may need to lift equipment. An ability to communicate effectively and confidently with customers and IS teams is an absolute must. What we can offer you: • Competitive salary and annual company bonus • Excellent pension scheme (company contribution of up to 12%) • 25 days holiday + bank holidays with the option to buy additional days • Staff Discount • Employee Assistance Programme • Exceptional Reward and Recognition events About Howdens: Howdens Joinery, the UK's leading trade kitchen supplier, offers a diverse range of products in kitchens, joinery, and hardware. With 900+ depots across the UK and Europe, we are the top choice for over 460,000 trade professionals. Our sales reached circa 2.3bn last year, and our ambitious growth plans are fuelled by our strong, entrepreneurial spirit and dynamic work environment. We are proud to be voted one of the best big companies to work for. How to apply: You will need to activate your account when you apply. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you