IT Support Engineer

IT Support Engineer - Perm - Redhill Salary: £24,000 - £27,000 pa Fulltime 08:45-17:00 Monday - Friday We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department in the Education sector. In this exciting role you will be working within the in house IT team. You will be Involved in the day-to-day support of the IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. IT Support Engineer - Responsibilities This is primarily a technical hands-on job role requiring server, storage, network and virtualisation knowledge to provide for the day-to-day administration, maintenance, fault finding and use of the College Group’s information technology networks, hardware and software. The postholder will also use their excellent customer relationship and technical skills to provide mentorship to junior members at both sites, with responsibility for assisting in managing the IT infrastructure. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. IT Support Engineer - Skills required Basic Apple Mac support IT hardware Microsoft 365 platform including Azure AD, Exchange Online, SharePoint Online and Security and Compliance Centre. The ability to produce clear and accurate documentation. Experience of working with smart screens Maths & English GCSE / Level 2 equivalent  Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)