Service Integration Specialist

Service Integration Specialist At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the IT Services Lead, the Service Integration Specialist will focus on delivering service excellence by ensuring ITSM processes are created and followed, service levels are met and service availability is maximised. This role will mainly be working from home, with the occasional requirement to attend our Head Office in Warwick. What you'll do: Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS Performance management and reporting of ITCS key SLA's/KPIs to the Business. Deliver monthly IT Service Management forums Lead and manage Telent IT Major Incidents and RCA processes confidently Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice Define business communication plans for major incidents Major Incident Management lead on all critical incidents including OOH shift cover Provide subject matter expertise and leadership to the IT teams on ITSM best practice, fostering a collaborative and high-performance culture.Who you are: You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management. Key Requirements: Extensive experience of working in a Service Integration environment as service management lead, working in IT operations and designing/implementing ITSM processes/framework Demonstrable practical application of ITIL aligned with ITSM tools Excellent communication, collaboration and customer service experience Ability to challenge "status quo" and confidence in resolving major incidents Industry qualifications - ITIL What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Brilliance brought together